Teleconsultation with vHealth by Aetna (www.vHealth.io) doctors is now available 24/7 and can be booked anytime, anywhere by using the vHealth India mobile app or by visiting the website. Members can also book vHealth doctor consultations in 8 regional languages between 8:00am to 8:00pm, every day except Sunday and national holidays. These service enhancements have been introduced by vHealth keeping our customer’s needs central, and fulfilling our promise of providing quality healthcare to the remotest parts of the country. vHealth round-the-clock doctor services will support people looking for expert medical guidance outside standard working hours.
vHealth Members can choose to avail a vHealth teleconsultation with General Physicians in 8 regional languages – Malyalam, Tamil, Kannada, Gujarati, Bengali, Oriya, Marathi and Telugu as well as Hindi and English. Teleconsultations in Hindi and English are available round-the-clock every day.
vHealth doctors provide medical advice and treatment for illnesses, management of chronic diseases, second opinion guidance on alternative treatment options and interpretation of diagnostic reports. Consultations can be booked through the vHealth India mobile app, website or Customer Care. vHealth encourages members to opt for video consultation with our doctors for better and holistic treatment and diagnosis.
Talking about the service enhancement, Anurag Khosla, CEO of Aetna India, said “I am delighted that we are now able to make world-class primary healthcare available 24/7 for our members. In our effort to serve more people, we have decided to provide round-the-clock doctor consultation and also on-boarded doctors with 8 different language competencies to cater to a larger member base more efficiently. This initiative will help us serve our members better by providing immediate support in the comfort of their homes.”
“vHealth by Aetna delivers high-quality healthcare to its members and customers appreciate the time spent by our doctors listening to their concerns, the proactive follow-ups and regular guidance” he added.
vHealth doctor service is delivered through a sizable team of in-house, full time physicians, dieticians and psychologists who are specially trained in telemedicine. The experts follow robust scientific clinical protocols which help them to identify the root cause of a health problem virtually. Consultations are closely monitored to ensure clinical quality. As a result, after more than 1 lac consultations, vHealth by Aetna has been able to reduce the need for physical consultations by over 70%. Patients have rated the consultations 4.5 out of 5 and the service has a Net Promoter Score of +64.
About vHealth by Aetna
vHealth by Aetna is one of India’s most innovative preventive and primary care services provider. With focus on clinical excellence, digital technology and a nationwide network of healthcare partners, vHealth provides telephone/video consultations and coordinates the delivery of health care to people’s homes (tests, medicines, home health care etc.) through a wide network of around 3500+ partner centers spread across more than 2000 cities pan India.
vHealth services are offered in India by Aetna’s fully owned subsidiary, Indian Health Organization Pvt Ltd. Aetna is a subsidiary of CVS Health, A Fortune 5 enterprise and is a leading diversified health care benefits company in the U.S., serving an estimated 46.7 million people with information and resources to help them make better-informed decisions about their health care. Together the organization has global footprints in more than 98 countries. The India operation of the company is spearheaded by Anurag Khosla, CEO.
